International Telecommunication company seeks a talented and entrepreneurial Freelance IT colleague.

Job Description:

IT Operations Analyst

Provides technology and infrastructure services support to the business and works with IT organizations and 3rd party service providers to ensure that 'best in class' services are provided to the end users and that procedures are standardized and aligned with industry best practice and the IT Information Library framework. May have any of the following responsibilities:

• ensures day-to-day operational support with IT corporate policy while meeting the organization's expectations;
• establishing, monitoring, and publishing service level metrics and managing all operational escalations that fall within their boundaries;
• monitors project status, prepares activity and progress reports, and identifies and resolves problems which may impact the project results; consults with business area management regarding application alternatives, security, software usage, capacity planning, training, recovery and backup procedures; provides centralized systems operational support, administration, installation and maintenance of telecommunications networks;
• performs technical analysis of software, hardware, and transmission systems for voice communications;
• resolves network problems utilizing structured troubleshooting methods, techniques and tools;
• prepares and maintains standard operating procedures for the network, technical specifications and documents, drawings, and systems documentation;
• participates in the evaluation of vendor proposals and the benefits of changes in hardware, communications protocols, access methods, and the procurement of software and equipment;
• provides guidance, assistance, coordination and follow-up on client questions, and resolves problems or malfunctions of all systems applications, hardware and software.
• Works with limited guidance on projects within defined criteria.
• Provides solutions to a diverse range of moderately complex problems.
• Typically requires 3 - 6 years’ experience and a Bachelor's degree or equivalent experience

Supported sites (by city)

Madrid
Milan
Brussel
Nieuwegein
Guildford
Wallisellen
Frankfurt am Main
Leipzig
München
Düsseldorf
Stuttgart

e-mail address: info@dtrcvry.com